Refund policy

At Yourshape, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please review our Refund and Return Policy below to understand the process:

Returns:

We accept returns on items that are in unused, unwashed, and unworn condition, with all tags still attached. Returns must be made within 10 days from the date of delivery.

To return an item:

Contact us at yourshape.inhelp@gmail.com
 with your order number and the reason for return.

We will provide you with instructions on how to return the product.

Please pack the items securely to avoid any damage during transit.

Non-Returnable Items:

For hygiene reasons, we do not accept returns on shapewear, stockings, or panties if the packaging is opened. These items are non-returnable unless they are defective or damaged upon arrival.

Exchanges:

We currently do not offer direct exchanges. If you'd like a different size or color, please return the original item and place a new order.

Refunds:

Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or refund as per your preference.

How to Contact Us:

If you have any questions or need assistance with returns or refunds, please reach out to us at:
yourshape.inhelp@gmail.com

Shipping Costs:

The customer is responsible for return shipping costs unless the item is defective or an error was made on our part. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee we will receive your returned item.